Verifying Your Workmate Account

1. How to Get Your Account Verified:
To ensure the security and authenticity of your Workmate account, follow these simple steps to get verified:

• Upload a Profile Photo:
  Follow our guidelines to upload a clear and recognizable profile photo.
  
  
• Add Work Experience:
  Provide information about your work experience if applicable.
  
  
• Apply to at Least 1 Job:
  Actively engage with the platform by applying to at least one job.
  
  
• Verification Call:
  After completing the above steps, our Worker Onboarding Team will call you within the next 1-5 working days (depending on the volume of verifications).
  
  

2. Missed Verification Call: What to Do:
In the event that you miss our verification call, don't worry! We understand that life gets busy. Here's what you can do:

• Notification:
  You will receive notifications regarding the missed verification call – one in your email and the other in your in-app inbox.
  
  
• Request a Call Back:
  Don't hesitate to reach out to our worker support team to request a call back.
  
  

3. Understanding Your Account Status:

Your Workmate account may have one of the following statuses:

• Lead:
  Your account is unverified. You can apply for jobs, but your applications will not go through yet.
  
  
• Active:
  Your account is verified. You can apply for jobs, and your applications will go through for further processing.
  
  
• Suspended:
  Your account is suspended due to a breach of our terms of use/contract (e.g., failure to show up for work, inappropriate behavior, engagement in illegal activities, etc.).
  
  

We're here to help you through the verification process and ensure a smooth onboarding experience. If you have any questions or concerns, feel free to contact our support team at [e-mail] for assistance.