Unable to Attend Work

1. For Gig Jobs:
If you're unable to attend a gig shift, follow these steps:

• Cancel the shift through the app.
• Include the reason for canceling when prompted on the app.

Important Notes:

• Cancellations must be made more than 24 hours before the shift's start time to avoid penalties or account suspension.
• Last-minute cancellations (less than 24 hours) without valid reasons, such as medical certificates (with documentation), may result in account suspension. Get more details on our shift cancellation and suspension policy [here].

2. Non-Gigs Jobs (Part-Time/Contract):
If you can't attend your shift:

• Inform the Client (if applicable):
  
  • Reach out to the client directly if communication is part of the work arrangement.
    
    
• Contact Worker Support:
  
  • Notify our Worker Support Team promptly about your situation. Clearly outline the reasons for your absence.
  • Provide Reasons/Documentation: Attach any supporting documentation, such as medical certificates or official notices, if available.

Note: Non-gig workers cannot technically cancel shifts, but communication is crucial to manage the situation effectively.

By promptly informing both the client (if applicable) and our Worker Support Team, and providing clear reasons/documentation, you help ensure effective communication and support for your situation.

For more details on our policies, including non-gig job management, refer to our comprehensive shift cancellation and suspension policy [here]. If you have any concerns or require further assistance, do not hesitate to reach out to our Worker Support Team through the Workmate app.