Resolving Issues with Your Salary

Encountered discrepancies in your salary? We understand that accurate and timely payment is crucial. If you face any issues with your salary, rest assured that we're here to help you resolve them. Here are steps to address common concerns:

• Underpaid Salary
  If you find that your salary is lower than expected, follow these steps:
  
  
  1. Check Your Timesheets: Verify that your submitted timesheets accurately reflect the hours you worked, taking into account CPF contributions.
     
     
  2. Review Your Earnings: Cross-check the payment against your agreed-upon rate and any applicable bonuses or incentives. Ensure that CPF contributions are considered in the calculation. For more details on CPF contributions, visit this link.
     
     
  3. Wait for Your Payslip: We recommend waiting until you receive your payslip, which will be sent to your email between the 5th to 7th of the following month. This will provide a detailed breakdown of your earnings and CPF contributions.
     
     
  4. Contact Worker Support: If the issue is not resolved after checking steps 1, 2 and 3, reach out to our dedicated Worker Support Team immediately through the Workmate app. Describe the issue with specific details, such as the affected pay period, job details, and the nature of the discrepancy.
     
     
     
• Other Salary Issues
  Encountered a different salary-related problem? Don't worry; we're here to assist you. Reach out to our Worker Support Team for a swift resolution. Whether it's a missing payment, incorrect deductions, or any other concern, follow these steps:
  
  
  1. Contacting Worker Support:
     
     • Through the App: Utilize the in-app support feature to send a direct message to our support team.
     • Email: Alternatively, you can email us at [e-mail]. Ensure to provide detailed information about the issue, including relevant job details, pay periods, and any supporting documents.
       
       
  2. Provide Necessary Details:
     
     • Clearly outline the problem you're facing.
     • Attach relevant documents, such as screenshots, timesheets, or any other evidence that supports your claim.
       
       
  3. Prompt Follow-Up:
     • Our dedicated team will promptly investigate the issue and provide updates. Ensure to check your communication channels regularly for responses.

Remember, addressing salary concerns is a priority for us, and we are committed to resolving them in a timely and fair manner. Your cooperation and communication are vital in ensuring a swift resolution.