FAQ

1) Why am I not seeing any jobs in my job tab?

We will show jobs recommendations based on your approved positions and experience. Make sure you have passed our skill tests and completed your personal details.

2) How many jobs that I can apply?

Even though you can apply as many jobs as you want, we advise you to apply to jobs that you are qualified. Applying to multiple jobs at once will increase the risk of getting a penalty from our team or even worse, being suspended.

3) I have applied to jobs, how long should I wait?

Our team will review your profile and experience first, it might take couple of days before we can process your application. 

4) My applications is rejected, what's wrong?

There are many reasons why your application is unsuccessful. We want to provide the best workers to our business partners so our recruitment team shortlists workers based on previous experience and numbers of workers needed for this position. Don't be discouraged, check other job posts that might be suitable for you.

5) I receive a job offer, what should I do?

We will send you a notification about the contract and you can see it on your home screen. You have 24 hours to decide whether you want to sign this contract or withdraw from it.

6) I have signed the contract, what should I do next?

Your manager will send you a new shift schedule shortly. Make sure you turn on the notifications so you won't miss the notification.

7) What should I do to avoid account suspension?

Your account will be automatically suspended if you do not show up at your first day of work. Make sure to be ready especially when you have signed the contract. If you are unsure about the job, you can always withdraw your application.

8) How can I withdraw my application?

You can withdraw your applied jobs through "In Progress" tab. Tap on the job that you wish to withdraw and tap "Withdraw" on the top right of the screen. Even after you receive the contract, you can still withdraw from the job, tap the contract and tap "Withdraw" from the top right of the screen.

9) If I missed my contract signing, what will happen?

We will give you 24 hours to sign the contract, if you missed it we will cancel the offer and pass it to another worker. To avoid this, turn on your notification so you won't miss this important step.

10) Can I still apply for jobs if I missed one contract signing?

It's always possible to continue applying for jobs even after your contract is being cancelled. However, we do not advise you to miss the contract signing. Our recruitment team will review your behavior and might not shortlist you for certain jobs.